Frequently Asked Questions

To benefit from our loyalty program, you need to create a customer account. You accumulate 1 point for every €1 spent. For example, if your order reaches €110, you earn 110 points.

Click on the "Loyalty Program" button, log in to your account, and your number of points will be displayed in this tab.

As soon as you have accumulated 100 points, you earn a €1 discount. To take advantage of this offer:

• Click on the "Loyalty Program" button.
• Select "How to redeem my points".
• Click on "Exchange".
• A discount code will be displayed.
• Copy/paste this code during checkout.
• The discount will be applied automatically.

We offer you:

• 200 points when you like our Facebook page
• 200 points when you follow us on Instagram
• 100 points on your birthday

Simply click on the "Loyalty Program" button to access these offers.

We ship your orders within 24 to 48 hours. Delivery times can range from 1 to 7 days depending on the carrier chosen.

For delivery to a collection point: Chronopost.
For home delivery: DPD and Colissimo.

Yes! We sell in all member countries of the European Union.

1 - Delivery in Metropolitan France:

Relay point :
• €4.99 including VAT for orders under €39.90 including VAT
• €3.99 including VAT for orders under €49.90 including VAT
• €2.99 including VAT for orders under €59.90 including VAT
• €1.99 including VAT for orders under €69.90 including VAT
• Free for orders over €69.90 (including VAT)

Home delivery :
• €6.99 including VAT for orders under €19.90 including VAT
• €5.99 including VAT for orders under €29.90 including VAT
• €4.99 including VAT for orders under €39.90 including VAT
• €3.99 including VAT for orders under €49.90 including VAT
• €2.99 including VAT for orders under €59.90 including VAT
• €1.99 including VAT for orders under €69.90 including VAT
• €0.99 including VAT for orders under €79.90 including VAT
• Free for orders over €79.90 (including VAT)

2 - Delivery abroad (European Union):

Distribution by geographical area according to the countries of delivery:

• Zone 1: Belgium, Luxembourg, Netherlands, Germany
• Zone 2: Spain, Italy, Portugal
• Zone 3: Poland, Czech Republic, Denmark, Austria, Ireland, Slovenia, Slovakia, Lithuania, Sweden
• Zone 4: Hungary, Bulgaria, Finland, Latvia, Croatia, Estonia, Romania
• Zone 5: Cyprus, Malta, Greece
• Zone 6: Monaco

Zone 1: Belgium, Luxembourg, Netherlands, Germany

Relay point :
• €4.99 including VAT for orders under €39.90 including VAT
• €3.99 including VAT for orders under €49.90 including VAT
• €2.99 including VAT for orders under €59.90 including VAT
• €1.99 including VAT for orders under €69.90 including VAT
• Free for orders over €69.90 (including VAT)

At home :
• €11.99 including VAT for orders under €59.90 including VAT
• €8.99 including VAT for orders under €89.90 including VAT
• €5.99 including VAT for orders under €119.90 including VAT
• €2.99 including VAT for orders under €149.90 including VAT
• Free for orders over €149.90 (including VAT)

Zone 2: Spain, Italy, Portugal

Relay point :
• €6.99 including VAT for orders under €49.90 including VAT
• €4.99 including VAT for orders under €59.90 including VAT
• €3.99 including VAT for orders under €79.90 including VAT
• €1.99 including VAT for orders under €99.90 including VAT
• Free for orders over €99.90 (VAT included)

At home :
• €13.99 including VAT for orders under €59.90 including VAT
• €10.99 including VAT for orders under €89.90 including VAT
• €5.99 including VAT for orders under €119.90 including VAT
• €2.99 including VAT for orders under €169.90 including VAT
• Free for orders over €149.90 (including VAT)

Zone 3: Poland, Czech Republic, Denmark, Austria, Ireland, Slovenia, Slovakia, Lithuania, Sweden

Relay point :
• €10.99 including VAT for orders under €59.90 including VAT
• €8.99 including VAT for orders under €89.90 including VAT
• €5.99 including VAT for orders under €119.90 including VAT
• €2.99 including VAT for orders under €149.90 including VAT
• Free for orders over €149.90 (including VAT)

At home :
• €15.99 including VAT for orders under €69.90 including VAT
• €11.99 including VAT for orders under €99.90 including VAT
• €8.99 including VAT for orders under €159.90 including VAT
• €2.99 including VAT for orders under €189.90 including VAT
• Free for orders over €189.90 (including VAT)

Zone 4: Hungary, Bulgaria, Finland, Latvia, Croatia, Estonia, Romania

Relay point :
• €13.99 including VAT for orders under €89.90 including VAT
• €8.99 including VAT for orders under €119.90 including VAT
• €5.99 including VAT for orders under €149.90 including VAT
• €2.99 including VAT for orders under €179.90 including VAT
• Free for orders over €179.90 (including VAT)

At home :
• €20.99 including VAT for orders under €89.90 including VAT
• €17.99 including VAT for orders under €149.90 including VAT
• €7.99 including VAT for orders under €179.90 including VAT
• €3.99 including VAT for orders under €219.90 including VAT
• Free for orders over €239.90 (including VAT)

Zone 5: Cyprus, Malta, Greece

At home :
• €20.99 including VAT for orders under €59.90 including VAT
• €17.99 including VAT for orders under €159.90 including VAT
• €7.99 including VAT for orders under €199.90 including VAT
• €3.99 including VAT for orders under €239.90 including VAT
• Free for orders over €239.90 (including VAT)

Zone 6: Monaco

At home :
• €13.99 including VAT for orders under €39.90 including VAT
• €10.99 including VAT for orders under €109.90 including VAT
• €5.99 including VAT for orders under €139.90 including VAT
• €2.99 including VAT for orders under €169.90 including VAT
• Free for orders over €169.90 (including VAT)

You have 14 days from the date of receipt of your order to make a return.

• The product must be new and in its original condition.
• It must be returned with its labels and in its original packaging.

To make a return, log in to your customer account or click on " After-Sales Service ".

Your invoice is sent by email upon confirmation of your order and remains accessible in your customer area.

Add your products to the cart to see pricing. For large orders, please contact us at: contact@officialdigitalstore.com

Personalization is not available directly on the website. We can handle it upon request: contact@officialdigitalstore.com

Consult our size guide .

It depends on the product. You can sign up to receive an alert when the item becomes available.